Privacy Policy

Who We Are

Suggested text: Our website address is: https://swashlaundrysoftware.com.

At Swash Laundry Software (“SLS”, “we”, “our”, or “us”), we are committed to protecting the privacy and security of our customers and their business data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our website, software platform, mobile applications, and related services.

By accessing or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Business Information

  • Business Name
  • Owner Name
  • Company Address
  • GST or Tax Information (if applicable)
  • Business Email Address
  • Business Phone Number

Account Information

  • Username
  • Password (stored securely in encrypted form)
  • User Roles and Permissions
  • Login Activity

Customer Information

Our software allows laundry businesses to manage their own customers. This may include:
  • Customer Name
  • Mobile Number
  • Email Address
  • Pickup & Delivery Address
  • Order History
  • Payment Status
  • Service Preferences

This information belongs to the laundry business using our software. We process it solely to provide the requested services.

Operational Data

  • Laundry Orders
  • Invoice Details
  • Pickup & Delivery Records
  • Rider Assignments
  • Garment Tracking Information
  • Payment Records
  • Reports & Analytics

Device Information

When you access our platform, we may collect:
  • IP Address
  • Browser Type
  • Operating System
  • Device Information
  • Date & Time of Access
  • Usage Logs

2. How We Use Your Information

We use your information to:
  • Create and manage your account
  • Deliver our laundry management software services
  • Process laundry orders
  • Generate invoices and reports
  • Manage pickup and delivery operations
  • Send WhatsApp, SMS, Email, or App Notifications
  • Improve software performance
  • Provide customer support
  • Maintain system security
  • Detect fraud or unauthorized activities
  • Comply with applicable legal obligations

3. Customer Data Ownership

All customer information entered into Swash Laundry Software remains the property of the respective laundry business.

Swash Laundry Software acts only as a service provider and processes customer data on behalf of the business using our platform.

We do not sell, rent, or claim ownership of your business or customer data.

4. Data Security

We implement industry-standard security measures to protect your information, including:
  • Secure Cloud Infrastructure
  • Data Encryption
  • SSL Secure Connections
  • Role-Based User Access
  • Regular Security Monitoring
  • Secure Authentication
  • Backup & Disaster Recovery Procedures
While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

5. Cookies

Our website uses cookies and similar technologies to:
  • Keep users logged in
  • Remember preferences
  • Improve website functionality
  • Analyze website traffic
  • Enhance user experience
You may disable cookies through your browser settings, although certain features may not function properly.

6. Third-Party Services

We may integrate with trusted third-party service providers including:
  • Payment Gateways
  • Cloud Hosting Providers
  • WhatsApp Messaging Services
  • SMS Providers
  • Email Service Providers
  • Analytics Services
  • Mobile Push Notification Services
These providers receive only the information necessary to perform their services and are required to protect your data.

7. Data Sharing

We do not sell or rent your personal information.

Information may only be shared:

  • With authorized employees
  • With service providers working on our behalf
  • When required by law
  • During business transfers such as mergers or acquisitions
  • To protect our legal rights or prevent fraud

8. Data Retention

We retain information only for as long as necessary to:
  • Provide our services
  • Meet legal requirements
  • Resolve disputes
  • Enforce agreements
When data is no longer required, it is securely deleted or anonymized.

9. Your Rights

Depending on applicable laws, you may have the right to:
  • Access your information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict certain processing activities
  • Request a copy of your information
  • Withdraw consent where applicable
Requests may be submitted using the contact details below.

10. Children's Privacy

Our software and services are intended for business use only and are not directed toward children under the age of 18.

We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be processed and stored on secure cloud servers located in different countries depending on our infrastructure providers.

Appropriate safeguards are implemented to protect transferred data.

12. Mobile Applications

If you use our Customer App or Rider App, we may collect limited device permissions necessary for:
  • Location Services (Pickup & Delivery)
  • Camera (Proof of Delivery)
  • Notifications
  • Internet Connectivity

These permissions are used only for application functionality.

13. Analytics

We may use analytics tools to understand:

  • Feature usage
  • Software performance
  • Error reports
  • Website traffic
  • User experience improvements
Analytics data is generally aggregated and does not personally identify users.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page along with the revised Effective Date.

Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Swash Laundry Software

Website: https://swashlaundrysoftware.com

Email: swashlaundrysoftware@gmail.com