Frequently Asked Questions
General Questions

Swash Laundry Software is a comprehensive solution designed to streamline operations and improve efficiency for laundry businesses.

Swash is a Laundry Management Software offers a range of benefits, including POS based single screen ordering, payments, reports, dashboards, billing and invoicing, delivery management, rider management and more. Please visit the relevant pages on our website for more information

We also offer Hotel Laundry Management Software as well as a Hospital Laundry Services Software. Please visit the relevant pages on our website for more information.

Features and Functionality

Swash Laundry & Dry Cleaning Software includes features such as order management, Single screen ordering, pricing and billing, customer relationship management (CRM), reporting and analytics, and integration / customisation on request. Our Laundry POS Software with its intuitive single-screen ordering is especially helpful to our clients.

Swash Laundry Software provides tools for automating tasks,, and optimizing scheduling, leading to improved efficiency and reduced costs.

Integration and Customization

Yes, Swash Laundry Software can be integrated with payment gateways.

Yes, Swash Laundry Software offers customization options to tailor the software to your unique requirements.

Implementation and Support

The implementation time can vary depending on the size and complexity of your business. However, our team can assist you with a smooth and efficient implementation process.

We offer ongoing support, including technical assistance, updates, and training to ensure you get the most out of Swash Laundry Software.

Customer Relationship Management (CRM)

Swash Laundry Software provides tools for managing customer information, tracking preferences, and offering personalized service, leading to improved customer satisfaction and loyalty.

Yes, Swash Laundry Software can help you implement loyalty programs through customised loyalty packages.

Pricing and Billing

Swash Laundry Software simplifies pricing calculations, generates invoices, and integrates with payment processing systems, saving you time and money.

Yes, Swash Laundry Software can accommodate various pricing models, such as per-unit, flat-rate, bulk rates, combos, and multiple price lists.

SEO and Marketing

Swash Laundry Software provides an optimized your website, plus other add-on paid packages like digital marketing services, tracking keyword performance, and managing your online reputation, all of which are essential for SEO success.

Yes, Swash Laundry Software can help you create marketing campaigns, track customer behavior, and analyze your marketing efforts to generate leads and attract new customers. This is part of the digital marketing add-on package.

Swash Laundry Software (SLS) is a cloud-based laundry management system built for all types of laundry businesses: single stores, multi-store chains, franchises, hotel laundries, hospital laundries, and other institutional laundry services.
It automates, order booking, pickup & delivery scheduling, billing & invoicing, payment processing, customer communication, + much more, and provides dashboards for real-time performance tracking. It handles order workflow from booking to delivery.
Yes. SLS supports customization and scaling for multi-location operations, franchises, hotels, hospitals, etc., including features specific to hospitality or healthcare contexts.
Yes. It supports integration with various payment gateways and automated messaging (e.g. WhatsApp) to inform customers of order statuses, reminders, notifications, etc.
Data is hosted on encrypted cloud servers, with access controls so only authorized users can view or manage it. Measures to ensure privacy, backups, data integrity, etc., are in place.
Yes. There are dedicated apps for Android and iOS for riders/delivery staff, and customers so each can interact with the system in real time.
  • Provides a SEO-optimized website (if this is part of the offering)
  • Offers digital marketing tools (e.g. promos, customer retention tools, referral systems)
  • Reporting & analytics to help identify growth levers
  • Tools to improve customer satisfaction and retention
Comprehensive onboarding, technical support, training materials and resources. Assistance during setup, customization, and ongoing usage.
Order management, pickup and delivery management, garment tagging, reporting, billing and invoicing, customer packages, rider app, customer app, factory or workshop module, customer CRM, collections and expenses recording, payment integration, customer communication and whatsapp integration, and more. For a detailed understanding – connect with us here.
Pricing is subscription based with various tiers available – please fill in the contact form and our representative will be happy to connect with you
Yes, there is a pre-sales detailed demo, as well as a limited time trial available.
While this depends on the tier and modules opted for, the admin panel usually goes live within 24-48 hours.
Yes, standard integrations with Whatsapp and optional ones with Payment Gateways are available.
For best performance, please use a laptop or PC with a stable internet connection of at least 20 Mbps. You will also need a tag printer and a bill printer for full functionality.
  • a. General notifications through Whatsapp with standard order status messages are present.
  • b. Customised customer messages are available
  • c. Standard templates are present, customisations can be done on request
We are currently supporting English and Arabic versions. For other language versions please reach out to us through the contact form.
The software platform has a record of over 99% uptime, and excellent support is available for any issues that may arise
In the event of service disruptions or downtime, our team actively monitors the system and works to resolve the issue as quickly as possible. We aim to minimize impact and ensure continuity of service. In case of planned maintenance, we notify users in advance. For any unexpected issues, support is available to assist you promptly.
We generate data backup on daily basis. In case of any disaster we have a production parallel environment where we can ask our client to switch till recovery if in any case of disaster.